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Support and
Success Services

Accelerate project timelines with our established and reliable services.

Our team of technical experts and vast global network collaborate with top-tier vendors to enhance competitiveness for our clients.

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Klinkmann Competence Center for certified AVEVA Support Programs and Trainings

We offer resources and experience to help you get on the fast track to success. Klinkmann’s Competence Center is your nearby technical team that is adept at resolving issues quickly, capitalizing on years of experience. We provide fast L1 and L2 certified support and services in Finnish and English as well as in Russian for Kazakhstan and Central Asian markets.

  • Certified Support Center (CSP) Services
  • Certified Training Center (CTP) Services including Klinkmann training classes and customized training
  • Market reach: Finland, Estonia, Latvia, Lithuania, Kazakhstan, Uzbekistan, Azerbaijan, Central Asia – and international support for our international customers

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AVEVA Services and Project Support for Customers 

Our team has extensive experience in AVEVA software platforms in various demanding production and machinery applications.

Our technical department advises and designs solutions, as well as documents and tests the application together with the customer. We are an internationally certified AVEVA support and training organization. Our technical department also performs commissioning for machine suppliers domestically and at international sites. For maintenance and application version control, we offer international maintenance agreements.

Klinkmann Customer Services for AVEVA

AVEVA Customer FIRST Program for End Users

The AVEVA Customer FIRST program offers software maintenance, technical support, and a variety of services to enhance the value of your investment.

Available through annual or multi-year agreements, it can be purchased separately or as part of your software subscription.

Program Benefits

As a Customer First member, you have the flexibility to choose between support levels based on the complexity and criticality of your operations, the maturity of your applications and the expertise of your project resources. There are also available Premium and Elite support levels to allow global 24 / 7 / 365 services and so much more.

Take a look at the brochure for more information about AVEVA Customer First program features.

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AVEVA Partner Network for System Integrators and OEMs

Maybe you’re a company looking for the first projects with AVEVA. Or perhaps you’re already performing at the next level and want to ensure your expertise and value to customers keep pace with your growth. As part of the AVEVA Partner Network, you can help cover your customer’s journey toward Digital Transformation and realize tangible benefits in the industrial software space. 

Program Benefits

AVEVA SI Certification Program provides System Integrators (and OEMs) with credentials that acknowledge their skills. Our solutions cover integrated process design, simulation, engineering, procurement, construction and handover processes, taking care of your customer’s solution throughout the entire asset lifecycle. The three distinct membership levels – Registered, Certified and Endorsed SI or OEM Partner – give a clear path to greater benefits.

Take a look at the brochure for more about benefits.

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No Support Contract?

AVEVA Customer First is your guarantee to protect your investment. Whether you need to update your contract or to log a technical issue with support but do not have a support contract with Klinkmann, please use the link below to contact us and we shall respond within 24 hours.


Looking for the Next Step?

Are you already a partner and looking for the next step, or perhaps you want to ensure your expertise and value to customers and become certified AVEVA partner? Contact us to get started.

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FAQ - Industrial Software Support and AVEVA Services

Who can help with AVEVA support in Finland?

Klinkmann provides certified AVEVA support services in Finland and Baltics. Customers receive technical assistance, troubleshooting, software maintenance, upgrades and expert guidance for AVEVA solutions throughout their lifecycle.

What is included in industrial software support services?

Industrial software support services typically include technical support, software updates, troubleshooting, system health assessments, lifecycle management, training and expert consultation. Klinkmann provides certified support services for AVEVA software platforms and industrial digitalization projects.

How can businesses modernize legacy industrial software systems?

Legacy industrial systems can be modernized through software upgrades, migration projects, lifecycle management, improved visualization, industrial data integration and cloud-enabled solutions. Klinkmann helps customers assess, upgrade and support existing AVEVA environments while minimizing operational risk.

What are the benefits of AVEVA Customer FIRST?

AVEVA Customer FIRST helps organizations maintain software reliability, access technical support, receive software updates and reduce operational downtime. The program is designed to maximize the long-term value of industrial software investments

Does Klinkmann provide industrial digital transformation services?

Yes. Klinkmann supports industrial digital transformation through software consulting, project engineering, commissioning, training, support services and industrial software expertise across manufacturing, energy and infrastructure sectors.

How do I choose the right AVEVA support level?

The appropriate support level depends on operational criticality, application complexity, internal resources and business continuity requirements. AVEVA Customer FIRST offers multiple support tiers, including premium support options for critical industrial environments.

What training is available for AVEVA software users?

Klinkmann provides certified AVEVA training courses, customized training programs and technical education designed for operators, engineers, maintenance teams and industrial software specialists.

Why is industrial software lifecycle management important?

Lifecycle management helps reduce downtime, improve cybersecurity readiness, maintain software compatibility and ensure long-term reliability of industrial automation systems. Regular support, updates and version management help reduce operational risk.

What is the difference between technical support and lifecycle services?

Technical support focuses on resolving operational issues and troubleshooting. Lifecycle services take a broader approach, including upgrades, maintenance planning, version management, modernization and continuous improvement throughout the software lifecycle.

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